What to expect
Because every child’s needs are different, every family’s experience and care plan will look a little different. Here’s a general overview of what parents can expect when they bring their child to MIND 24-7.
Check in
You will be greeted, and then you and your child will be shown to a private room.
Meet with our team
We will listen while you and your child tell us about the concern that brought you in.
Assessment
We will determine how best to help your child—with crisis or express care.
Get a care plan
This may include medication and a referral to a mental health provider in the community.
Be on your way
Express patients can expect to be in and out in under two hours. Crisis patients are typically discharged in less than 24 hours.
When observation is needed
A child’s safety is our top priority. If our mental health professionals determine a child could be a threat to themselves or others, we may keep them in our clinic for observation. Such visits typically last less than 24 hours, and patients are provided with a safe place to sleep as well as meals and activities during their stay. Parents are able to talk with their child at any time, and our mental health professionals are available 24/7 to answer questions.
What to bring
- Insurance card
- Photo ID (adult patients and parents/guardians of pediatric patients)
- Contact information for the patient’s primary care provider and mental/behavioral health provider
- All current medications
If appropriate:
- Guardian paperwork (Notice to Provider for DCS; current Superior Court or Juvenile Court guardianship orders)
- Contact information for DCS case manager and supervisor
Caring staff
We understand how to care for children.
Be seen quickly
No one should have to wait for mental health care.
Stay in touch
Parents are able to talk with their child at any time.
